Shipping Policy

Effective date: 23 September 2026 · Last updated: 23 September 2026

This Shipping Policy explains how, where and when we deliver Products purchased from shopgadgetworld.com. It forms part of our Terms and Conditions. We keep the information below consistent with our product pages, checkout, and our Google Merchant Center account, as required by Google's advertising policies.

Lead Store Network is operated by The Lead Empire L.L.C-FZ, a company incorporated in the Meydan Free Zone, Dubai, United Arab Emirates, with its registered office at Meydan Grandstand, 6th floor, Meydan Road, Dubai, United Arab Emirates ("Lead Store Network", "we", "us", "our"). You can contact us at info@shopgadgetworld.com or +39 3267382912.

This document is organised in two parts. Part 1 sets out the terms that apply to our cash-on-delivery (COD) and other sales to customers located in the European Union / European Economic Area ("EU/EEA"), which is our primary market (currently Spain, Portugal, Italy, Slovakia, Slovenia, Bulgaria, Romania, Greece, Czech Republic, Poland, Hungary, Germany, Lithuania, Latvia). Part 2 sets out how we, as a company established in the United Arab Emirates (Dubai), comply with UAE law, and the terms that apply to customers located outside the EU/EEA. Where both parts could apply to you, the more specific and more protective provisions of Part 1 prevail for EU/EEA consumers; nothing in Part 2 reduces the rights granted to you in Part 1.

Part 1 — Shipping to the European Union / EEA

1.1 Where we ship

We currently ship to the following countries: Spain, Portugal, Italy, Slovakia, Slovenia, Bulgaria, Romania, Greece, Czech Republic, Poland, Hungary, Germany, Lithuania, Latvia. If your country is not available at checkout, we are not currently able to deliver there. Some Products may be restricted to certain destinations for legal or logistical reasons.

1.2 Order processing time

Orders are usually verified and prepared for dispatch within 1–2 business days of Order confirmation. Orders placed on weekends or public holidays are processed on the next business day. During promotional periods, processing may take slightly longer. For cash-on-delivery Orders, we may contact you to confirm your Order before dispatch.

1.3 Estimated delivery times

Because we source and dispatch Products internationally, including from outside the EU/EEA, once dispatched, estimated delivery times are as follows. These are estimates in business days and are not guaranteed:

Total delivery time = processing time + transit time. We will provide a more specific estimate at checkout or in your Order confirmation where available.

1.4 Shipping costs

Shipping costs, where applicable, are calculated and shown at checkout before you confirm and pay, based on your destination and the Products ordered. Where we offer free shipping or a promotional shipping rate, the conditions will be stated on the relevant product page or at checkout. Any cash-on-delivery handling fee will also be shown separately before you confirm your Order.

1.5 Cash on delivery (COD)

Where cash on delivery is available for your Order, you pay the courier directly, in cash (or by the method the courier accepts), at the moment of delivery. Please have the exact amount ready. If you refuse a COD delivery without a valid reason, we reserve the right to recover reasonable return-shipping costs and to decline future COD Orders.

1.6 Carriers and tracking

We use reputable third-party couriers to deliver your Order. Where tracking is available, we will provide a tracking number or link by email or SMS so you can follow your delivery. The choice of carrier is at our discretion unless otherwise agreed.

1.7 Customs, duties and taxes

Because Products may be dispatched from outside the EU/EEA (including from the United Arab Emirates or other countries outside the EU/EEA), your Order may be subject to import duties, taxes or customs-clearance fees imposed by the destination country. Unless clearly stated otherwise at checkout, these charges are the responsibility of the recipient and are not included in the product or shipping price. We recommend checking your country's import rules before ordering. Delays caused by customs are outside our control. Please note that since 1 July 2026 the European Union applies a temporary flat customs duty on low-value consignments imported from outside the EU; where it applies, it is treated as an import charge under this Section.

1.8 Delivery address accuracy

Please make sure the delivery address and contact details you provide are complete and correct. We are not responsible for delays or failed deliveries resulting from an incorrect or incomplete address. If a parcel is returned to us because of an address error, we may ask you to cover the cost of re-shipping.

1.9 Failed, refused or undelivered parcels

If delivery is unsuccessful, the courier will usually attempt redelivery or leave instructions for collection. If a parcel cannot be delivered after reasonable attempts and is returned to us, we will contact you to arrange re-shipping (which may incur an additional charge) or, where appropriate, to process a refund in accordance with our Refund & Returns Policy.

1.10 Delays and events beyond our control

We are not liable for delays caused by events beyond our reasonable control, including extreme weather, carrier disruption, strikes, customs processing, or high-volume periods. If a serious delay occurs, please contact us at info@shopgadgetworld.com and we will do our best to help.

1.11 Damaged or lost shipments

Please inspect your parcel on delivery. If it arrives visibly damaged, note this with the courier where possible and contact us within a reasonable time with photos so we can investigate. If your parcel is lost in transit, contact us and we will open an enquiry with the carrier and arrange a replacement or refund as appropriate. Your statutory rights as a consumer are not affected.

Part 2 — United Arab Emirates (Dubai) compliance and other destinations

The Lead Empire L.L.C-FZ is based in Dubai, United Arab Emirates, and fulfilment of Orders may originate from the UAE or other locations outside the EU/EEA. Under Federal Law No. 15 of 2020 on Consumer Protection and Federal Decree-Law No. 14 of 2023 on Trading through Modern Technological Means, information we give about goods, prices and delivery must be accurate and not misleading; we therefore keep the delivery times stated on our website, at checkout, in Google Shopping listings and in our advertising consistent with actual delivery performance, and review them regularly.

2.1 Where we ship outside the EU/EEA

Where we accept Orders from outside the EU/EEA, the processing times in Section 1.2 apply, and estimated delivery typically takes longer than intra-EU/EEA delivery given the greater distances involved; we will show a specific estimate at checkout where available.

2.2 Risk and title

Risk in the Products passes to you on delivery, as stated in our Terms and Conditions, and Section 1.6 above applies equally to customers outside the EU/EEA.

2.3 Customs, duties and taxes

The position described in Section 1.7 above applies equally to shipments outside the EU/EEA: import duties, taxes and customs-clearance fees imposed by the destination country are the responsibility of the recipient unless clearly stated otherwise at checkout.

Contact us

If you have any questions about this document, or wish to exercise any of your rights, please contact us:

Lead Store Network (operated by The Lead Empire L.L.C-FZ)

Registered address: Meydan Grandstand, 6th floor, Meydan Road, Dubai, United Arab Emirates

Email: info@shopgadgetworld.com

Phone: +39 3267382912

Website: shopgadgetworld.com